Why do we need a quality management system?

Many organisations see the introduction of a quality management system as a major step forward in controlling and improving their key processes. Other simply react to customer demands that their suppliers should have suitable systems.

A Quality Management System (QMS) enables an organisation to achieve the goals and objectives set out in its policy and strategy. It provides consistency and satisfaction in terms of methods, materials and equipment. It should interact with all activities of the organisation at every transaction interface, beginning with the identification of customer requirements and ending with their satisfaction.

A QMS is very simply a method of ensuring that businesses have an audited, coherent system. This means that they understand their customers requirements (stated & expected, etc) and produce products and services which meet those requirements in an ever improving way.

An organisation will benefit from establishing an effective quality management system. The cornerstone of a successful organisation is the concept of the customer and supplier working together for their mutual benefit.

ISO 9000

ISO 9000 is a generic name given to a family of standards developed to provide a framework around which a quality management system can effectively be implemented.

The ISO 9000 family of standards was revised in December 2000. (ISO 9001:2000), the requirement standard, includes the following main sections:

1. Quality Management System
2. Management Responsibility
3. Resource Management
4. Product Realisation
5. Measurement Analysis and Improvement

What do we do next?

To gain the maximum benefit from a quality management system
there are a number of steps to take

1. Define why your organisation is in business.
2. Determine the key processes that state 'what' you do.
3. Establish how these processes work within your business.
4. Determine who owns these processes.
5. Agree these processes throughout the organisation.

Route to Certification


Click image to view ISO Flow Chart in detail

Contact HSEQ to discuss your quality management requirements.


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